Shipping & Returns
Orders of in stock items received before 12pm (AEST) will be dispatched the same business day, unless you are notified otherwise at the time you place your order.
Please note that during any holiday or promotional periods, dispatch times may be slightly delayed.
We offer complimentary shipping for all full-priced orders within Australia via Australia Post.
For shipping to the United States and Canada, please visit cultiver.com.
All other International orders are shipped at a flat rate of $45 AUD via DHL Express.
If you are a New Zealand customer, all online purchases from our store are inclusive of GST. You can also purchase CULTIVER at Father Rabbit, our exclusive stockist in New Zealand. Father Rabbit offers free shipping on all orders over $75 NZD within New Zealand.
Please note; Orders containing only swatch items are shipped at a flat rate of $10. Orders of Sale or Archive items are shipped at a flat rate of $10.
Sale Terms and Conditions
Please choose carefully as we are unable to make any amendments to, or cancel any orders once they've been placed during a sale period.
Discounted items cannot be purchased in conjunction with any other discount codes or offers.
We understand how important it is to find the perfect linen for your home, and uphold high standards of quality and customer satisfaction. As such, we’re happy to facilitate returns to ensure you are 100% satisfied with your order. Please read our Returns Policy below:
We ask that you please open your package as soon as it arrives, as we are unable to accept returns that fall outside of our 30 day returns window.
To process a return, please follow the prompts here.
To ensure your return is processed as quickly as possible, please write your return confirmation number clearly on the front of the package, or on a piece of paper inside.
Please allow up to 5 business days after your return has reached our warehouse for the refund to be processed. This timeframe may be extended slightly during holiday and promotional periods.
Please note, should your return not meet our return policy standards listed above, it will not be eligible for refund and we will re-ship the order to the original address.
Special conditions apply for items purchased during a promotional period. Please refer to our Sales Terms and Conditions above.
Returns With Afterpay
Once returns are processed, refunds will take approximately 3-5 business days to return to your account.
Please keep in mind that it is important to continue paying your Afterpay instalments whilst your return is on its way back to us and being processed by our warehouse as Afterpay will charge for any overdue payments. once your return has been processed you will receive a full refund.
If you are partially returning your order, we can still partially refund you. Afterpay will reduce your instalment amounts or cancel depending on the return amount. To view your updated payment schedule, please log into your Afterpay account.
Australian orders are subject to 10% Goods and Services Tax, included in the prices shown.
Duties, taxes, and any import fees for all international orders are not prepaid by CULTIVER. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery. CULTIVER is not liable for these charges and these charges will not be reimbursed or refunded by CULTIVER. If you are unsure of the charges that apply, please contact your local customs office for more information.
For shipping to United States and Canada with taxes included, please visit cultiver.com.