Shipping & Returns

Shipping

Orders received before 12pm (AEST) will be despatched same business day, unless you are notified otherwise at the time of your order.

Australian orders ship for free via Australia Post, Couriers Please, TNT or DHL Express for international orders with tracking.

International orders are shipped at a flat rate of $45.

For shipping to United States and Canada, please visit www.cultiver.com.

Returns

At CULTIVER, we believe in cultivating the good life’ with luxurious accessories. Our brand philosophy means we aim to uphold high standards of quality and customer satisfaction.  We understand how important it is to find the perfect linen combination for your home, and as such are happy to facilitate returns to ensure you are 100% satisfied.

Please see our returns policy below:

Change of Mind

We will happily facilitate a return where the goods are unused, unwashed and unmarked and are returned within 30 days of being received. For change of mind returns, CULTIVER is not responsible for the cost of return postage. To process a return, please email info@cultiver.com. A customer service representative will provide you with an RA number to process your return. CULTIVER will not accept returns without an RA number. To ensure your return is processed as quickly as possible, please write your RA number clearly on the front of your return package. Please allow 5-10 business days for your return to be processed. Full refunds will be processed once products are received and inspected. Refunds will be processed on the Friday following your order being received by our warehouse.

Exchanges

Should you wish to exchange your purchase for a different colour or size, (Please see our ‘Change of Mind’ Policy for return conditions), we request you purchase your preferred item/s, and return the unwanted item/s for a refund.

Faulty Product

In the unlikely event that you have received a product that is faulty, please get in touch with a customer service representative at info@cultiver.com so we can rectify this issue for you as soon as possible.

Returns With Afterpay

You have the option to select Afterpay as your method of payment at checkout. For Afterpay returns, our returns policy applies, and you have the option to return your items for a full refund.

Once returns are processed, refunds will take approximately 3-5 business days to return to your account.

Please keep in mind that it is important to continue paying your Afterpay instalments whilst your return is on its way back to us and being processed by our warehouse as Afterpay will charge for any overdue payments. once your return has been processed you will receive a full refund. 

If you are partially returning your order, we can still partially refund you. Afterpay will reduce your instalment amounts or cancel depending on the return amount. To view your updated payment schedule, please log into your Afterpay account.

Sales tax

Australian orders are subject to 10% Goods and Services Tax, included in the prices shown.  

Duties, taxes, and any import fees for all international orders are not prepaid by CULTIVER. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery. CULTIVER is not liable for these charges and these charges will not be reimbursed or refunded by CULTIVER. If you are unsure of the charges that apply, please contact your local customs office for more information. 

For shipping to United States and Canada with taxes included, please visit www.cultiver.com.