Checkout FAQ

What countries do you ship to?

We ship to all the countries listed below.

Please visit our US website for shipping to the USA or Canada.

How much is shipping?

Shipping is free anywhere in Australia.

Delivery fees on international orders are calculated at checkout based on the weight and destination of the delivery address. For delivery to the United States and Canada, please visit cultiver.com. For delivery to the United Kingdom, please visit cultivergoods.co.uk.

Please note, you will be liable for any duties, taxes and import fees as levied by the country the order is being delivered to. These fees will be due at the point of, or after delivery. CULTIVER is not liable for these charges, and they cannot be reimbursed or refunded by CULTIVER. If you are unsure of the charges, please contact your local customs office for more information.

For customers in New Zealand, all online purchases from our store are inclusive of GST.

How long does shipping take?

Orders will be dispatched same day when received by 12pm on a business day, unless you are notified otherwise at the time of your order. 

Australian orders ship for free via Australia Post, Couriers Please, or TNT.

DHL Express is used for international orders with tracking. A flat rate of $45 will be charged to ship internationally to most destinations – your shipping cost will be quoted at checkout. 

Can I return or exchange my order?

Yes. Please see our Shipping & Returns policy page for more details on returns.

Who can I call if I have questions?

Please call 1300 016 772 within Australia. Or click here to send us an email and we will try to get back to you within 1-business day.